Right of withdrawal

If you are a consumer, you generally have the right to withdraw from a contract concluded through our online shop within 14 days without giving any reason.

For contracts for the purchase of goods, the withdrawal period begins on the day on which you or a third party designated by you, other than the carrier, receives the goods.

Where several goods are ordered in a single order and delivered separately, the period begins when the last item is received.

For consumers with a delivery address in Switzerland, we voluntarily grant the same 14-day right of withdrawal under the conditions set out below unless otherwise specified for the respective product.

Exercising the right of withdrawal

To withdraw from the contract, you must clearly inform us of your decision.

You may withdraw in particular:

Online: using the “Withdraw from contract” function in the online shop

By email: support@rocoon.at

By post:

ROCOON Automation GmbH
Mariazeller Straße 1a
8605 Kapfenberg
Austria

To meet the withdrawal deadline, it is sufficient to send your withdrawal notice before the withdrawal period expires.

You may use the statutory model withdrawal form, but this is not mandatory.

Effects of withdrawal

If you validly withdraw from the contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option.

Additional costs resulting from your choice of a more expensive delivery method than the standard delivery offered by us will not be reimbursed.

Reimbursement will be made without undue delay and no later than 14 days after we receive your withdrawal notice.

We may withhold reimbursement until we have received the goods back or until you provide evidence that you have returned the goods, whichever occurs first.

Unless expressly agreed otherwise, reimbursement will be made using the same payment method that you used for the original transaction.

Returning the goods

You must return the goods without undue delay and no later than 14 days after informing us of your withdrawal to:

ROCOON Automation GmbH
Mariazeller Straße 1a
8605 Kapfenberg
Austria

For orders with free return shipping promised under the launch promotion, we bear standard return shipping costs and provide a prepaid Post parcel label. For other orders you bear direct return costs unless agreed otherwise or required by law.

Inspection of goods and loss of value

You may inspect the goods to the extent reasonably possible in a physical retail store.

You may be liable for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Online withdrawal

You can also exercise your right of withdrawal online at https://shop.iozer.pro/en/legal/withdraw. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without undue delay, including the content of your withdrawal declaration and the date and time of its receipt.

You can access “Withdraw from contract” through the “Withdrawal” footer link and on this page. You do not need to sign in. After entering your details, review your declaration and submit it by selecting “Confirm withdrawal”. You may still withdraw by email or post.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

– To ROCOON Automation GmbH, Mariazeller Straße 1a, 8605 Kapfenberg, Austria, support@rocoon.at:

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

________________________

– Ordered on (*)/received on (*),

________________________

– Name of consumer(s),

________________________

– Address of consumer(s),

________________________

– Signature of consumer(s) (only if this form is notified on paper),

________________________

– Date

________________________

(*) Delete as appropriate.

Voluntary 30-day return right

Voluntary 30-day free returns — launch promotion

The voluntary 30-day return right is additional to your statutory rights and does not restrict your statutory right of withdrawal or your legal guarantee rights.

For consumer orders for physical goods delivered to Austria or Germany and placed while the promotion is active from 1 October 2026. Business orders are excluded unless individually agreed otherwise. The promise recorded with your order remains valid if the promotion ends later.

Declare your return within 30 days of receiving the goods and send them back within 14 days of your declaration. Use the online return function or contact ROCOON by email or post. No reason is required.

Days 1–14: the statutory withdrawal rules apply without restriction. The additional conditions below must not be applied to statutory withdrawal, including where a statutory withdrawal period lasts longer.

Days 15–30: ROCOON handles the return under this voluntary right. For this voluntary right after the statutory withdrawal period, goods must be complete, functional and free from damage or substantial signs of use beyond normal inspection. Please include the original packaging and accessories where possible. Original packaging is not a requirement for statutory withdrawal.

ROCOON provides a prepaid standard return label (Post parcel label), sent separately by our team. Standard return shipping is free, including statutory withdrawal for qualifying promotional orders.

We refund the purchase price of the returned goods and the cost of the least expensive standard delivery offered. Additional costs for expressly selected express, special or premium delivery are not refunded.

This is a voluntary return right, not an extension of the statutory withdrawal period and not a manufacturer's guarantee.

Request a return · Withdraw from contract